Frequently Asked Questions

BUS ROUTES

1. What routes does Airport Express Lima operate?

The service connects Lima’s Jorge Chávez International Airport to the Miraflores district, with buses departing approximately every hour from 7:00 AM to 10:00 PM. The reverse route, from Miraflores to the airport, operates every hour from 7:00 AM to 9:00 PM. The journey typically takes between 50 and 70 minutes, depending on traffic conditions. Please see our timetable section for more information.

2. What are the Airport Express Lima stops in Miraflores?

Airport Express Lima has strategically located stops in Miraflores to serve travelers:

Marriott Hotel / Larcomar – Located on Malecón de la Reserva, this stop is near the Larcomar shopping center.

Tourist Information Center (Av. Larco) – Situated at Av. José Larco with San Martín, close to major hotels and accommodations.

Parque Kennedy – Located at the corner of Diagonal with Berlín, near the heart of Miraflores.

Boulevard Hotel – Another central stop in the Miraflores area.

Take a look at our detailed map featuring the four stops in Miraflores here.

TICKETS

1. How long are tickets valid for?

Single and Return Tickets:
Tickets can be purchased at any of our points of sale, located just a few steps from Exit 2 and 3 on the first floor of the airport, or at any of our four stops in Miraflores. These tickets are valid only for the next available departure to and from Lima Airport.

Tickets Purchased Online:
These tickets are valid for a single journey on your selected route, as specified in your booking. You can use your ticket for any scheduled bus on any day, even if it differs from the date in your booking. Tickets purchased online are valid for up to 6 months after the booking date. See our tickets here.

2. If I buy a round trip ticket, can I use it for two adults one way?

No, a round trip ticket is to be used on two separate journeys.

3. Where to book at the Airport?

Our Point of sale is located just a few steps from Exit 2 and 3 on the first floor.

4. Can I pay on board?

When departing from Miraflores to the airport, you also have the option to pay by card or cash-on-arrival to our host on the bus. If you’re paying with cash, please have the exact change ready. Peruvian Soles are accepted on board. However, we recommend booking in advance to guarantee your seat.

5. Do ticket prices already include all taxes?

Yes, all Peruvian taxes are included.

6. What should I do if I miss my Airport Express Lima bus?

If you bought your ticket at one of our sales points, please contact Airport Express Lima support. If you purchased online, you may take any other departure time. Online tickets are valid anytime for the next 6 months.

7. Can I ride the Airport Express Lima bus if I’m not taking a flight?

Yes, you can. You don’t need a flight to ride Airport Express Lima; anyone may board and travel between Jorge Chávez Airport and Miraflores.

TIMETABLES

1. My flight departs at a specific time. When should I take the bus?

The travel time to the airport varies depending on traffic and weather conditions. Under normal circumstances, it takes about 50 minutes to reach the airport, but during peak hours, travel time can extend to 70 minutes or more. For accurate planning, please refer to our timetables attached.

For international flights, we recommend arriving at least 3.5 hours before your scheduled departure. For domestic flights, aim to check in 2.5 hours prior to departure.

2. What is the travel time between Lima Airport and Miraflores?

The travel time between Lima Airport and Miraflores depends primarily on traffic conditions at the time of travel. The distance from Lima Airport to Miraflores is approximately 19 km, and the journey typically takes between 50 to 70 minutes.

For smoother travel, plan ahead for peak traffic hours, which occur from 7:00 AM to 9:00 AM and 5:00 PM to 9:00 PM, when traffic congestion can significantly increase travel time.

3. How early should I get to the bus stop for Airport Express Lima?

Please arrive at the stop 15 minutes before departure and check the Airport Express Lima timetable for your bus time.

LUGGAGE

1. Are there any luggage restrictions on the Airport Express Lima bus?

The Airport Express Lima bus allows passengers to bring the same luggage items permitted on the plane. However, it’s essential to always keep a close watch on your belongings to ensure their safety throughout the journey.

2. Can passengers leave their luggage near the counter temporarily (e.g., for restroom breaks)?

No, we cannot allow passengers to leave their luggage unattended at the counter or anywhere else, including on the bus. Passengers are fully responsible for their own luggage at all times.

3. Do we assist passengers with carrying their luggage to the bus?

While we do not provide luggage assistance as a standard service, we make exceptions for individuals with specific needs. Depending on staff availability, we will do our best to assist elderly passengers, those with disabilities, or others who may need extra support.

4. Can I travel with a bicycle on the Airport Express Lima bus?

Yes—you can, as long as it’s packed in a proper hard-shell case for transport.

ON-BOARD REGULATIONS

1. Are animals allowed on the Airport Express Lima Bus?

Pets and animals are not permitted on the Airport Express Lima Bus. However, guide dogs and assistance animals are allowed by law, provided they have the necessary certification. These animals must be transported in appropriately sized boxes or cages for safety and comfort.

2. Can I consume food and drink on the bus?

For the safety and comfort of all passengers, the consumption of food or drinks, except water in screw-top containers, is not allowed on board. Additionally, the transportation of hot food and hot drinks, regardless of the container used, is strictly prohibited.

3. Do we provide special chairs or accessories for small children?

No.

4. Does Airport Express Lima offer free Wi-Fi on board?

Yes—you can enjoy Wi-Fi onboard the Airport Express Lima bus.

LOST & FOUND

1. How do passengers retrieve lost property on the Airport Express Lima Bus?

If you have lost an item on the Airport Express Lima Bus, please email us at info@airportexpresslima.com . Include a detailed description of the lost item, as well as the date and time of your bus ride. We will make every effort to locate your lost property.

Once located, the item will be kept at our Miraflores office for pick-up. Items must be collected within 4 weeks or they will be donated to charity.

Lost property can be collected Monday to Friday from 11:00 AM to 5:00 PM.

STAFF ETIQUETTE

1. Do Airport Express Lima staff accept tips?

No, Airport Express Lima staff do not accept tips. If you would like to share feedback or comments about our service, please feel free to email us directly or leave a review on TripAdvisor.

PASSENGERS WITH SPECIAL NEEDS

1. Are Airport Express Lima buses equipped for wheelchair users?

Unfortunately, Airport Express Lima buses are not currently equipped to accommodate wheelchair users. At present, very few buses in Peru are designed with this accessibility feature.

2. Is Airport Express Lima staff trained to assist passengers with hearing or speaking difficulties? Is there staff fluent in sign language?

At this time, Airport Express Lima staff are not specifically trained to assist passengers with hearing or speaking difficulties, nor is there staff fluent in sign language. However, if you provide us with your details in advance via email, we will ensure safe transportation to one of our bus stops.

3. Can Airport Express Lima accommodate blind passengers?

Yes, assistance animals with the appropriate certification are allowed on board the Airport Express Lima bus to assist blind passengers.

CURRENCY ACCEPTED

1. What currency does Airport Express Lima accept?

Airport Express Lima only accepts Peruvian Soles for payment. If you have Dollars, Euros, or any other currency, we recommend exchanging them for Soles. Alternatively, you can pay using a credit/debit card.

DISCOUNTS

1. Is there a group discount for Airport Express Lima bus travelers?

Yes, Airport Express Lima offers a group discount for travelers with the same boarding pass. Special offers are available for those traveling together as a group.

2. Are there discounts for seniors or older citizens on the Airport Express Lima bus?

Currently, Airport Express Lima does not offer any discounts for seniors or older citizens.

REFUNDS & RECEIPTS

1. How do we process refunds for Airport Express Lima bus tickets?

For credit/debit card purchases:

To process a refund for credit/debit card purchases, passengers must email us with their ticket details and personal information as it appears on the card used for the transaction, along with the credit/debit card details. Please note that cash refunds cannot be issued for card payments at the counters.

For cash purchases:

Refunds for cash purchases can be processed and given back in cash.

2. How do we issue receipts (boletas) for Airport Express Lima tickets?

In addition to the booking confirmation ticket, Airport Express Lima will issue a boleta (receipt) for each individual ticket purchased.

CONTACT AND SUPPORT

1. What’s the best way to contact Airport Express Lima?

You can contact us via WhatsApp: +51 967 761 111 or email: info@airportexpresslima.com

2. Do Airport Express Lima staff speak English?

Yes—our Airport Express Lima team speaks English and is happy to help.

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